Returns & exchanges

For consumer orders purchased directly from Emilia's Boutique, LLC, contact us within 30 days of delivery to request a return or exchange. Email [email protected] with your order confirmation reference, the item, and the reason for your request. Applicable statutory consumer rights are not limited by this policy.

Item condition

Eligible items should be unworn, unwashed, unused, and returned with original tags and included packaging where applicable. Please try clothing on carefully. Any item-specific exclusion, such as a clearly identified final-sale item, must have been disclosed and accepted before payment; this website does not label all products final sale.

Request authorization before shipping

Wait for our return instructions before sending an item. We confirm the correct return address and next steps by email. Do not assume the published business address is the authorized return destination. Include your order reference and use a service with tracking.

Return shipping and refunds

Unless an item was defective, incorrect, or otherwise covered by a legal obligation, the customer is responsible for return shipping. Original shipping charges are not refunded for a change-of-mind return except where required by law. Approved refunds are issued to the original payment method after the returned item is received and checked; processing time also depends on the payment provider.

Exchanges and issues with your delivery

Exchanges depend on current availability. If a replacement is unavailable, we will discuss the eligible refund option. If your item arrives damaged or you receive the wrong item, contact us promptly with your order reference and clear photographs. Keep the item and packaging while we resolve the issue.

Wholesale orders

Business-to-business orders follow the return and cancellation conditions agreed in the wholesale order confirmation. The consumer 30-day policy does not automatically apply to wholesale transactions.